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Frequently Asked Questions
about Booking

As soon as you have completed your booking, we begin confirming all elements of your trip with our local partners. This process usually takes 5–8 working days. As soon as everything is in place, we will send you a confirmation by email.

Once you receive the confirmation, everything has been booked and you can start looking forward to your trip.

In the unlikely event that we experience difficulties confirming the trip as requested, we will contact you with suggestions for alternative arrangements.

It is possible to make changes to your booking after it has been confirmed. Please note that we charge an amendment fee of EUR 25 per change and EUR 50 for changes to the travel dates. Travel dates can only be changed if possible and provided there are more than 35 days until departure.

When you book a holiday, we begin arranging all the elements of your trip. Once we confirm the trip and send you an invoice, everything is in place and your booking becomes binding. Until the trip has been finally confirmed by us, you may cancel your booking at any time.

You can enter your discount code later in the booking process, in step 5.

As soon as you have completed your booking, we begin confirming all elements of your trip with our local partners. This process usually takes 5–8 working days. As soon as everything is in place, we will send you a confirmation by email.

Once you receive the confirmation, everything has been booked and you can start looking forward to your trip.

In the unlikely event that we experience difficulties confirming the trip as requested, we will contact you with suggestions for alternative arrangements.

It is possible to make changes to your booking after it has been confirmed. Please note that we charge an amendment fee of EUR 25 per change and EUR 50 for changes to the travel dates. Travel dates can only be changed if possible and provided there are more than 35 days until departure.

When we confirm your trip, we will send you an email with the invoice attached. You will then have seven days to pay a deposit of 20% of the total price. The remaining balance must be paid no later than two months before departure. If there are fewer than two months until departure, the full price must be paid immediately.

Please note that we do not send automatic reminders before the payment deadline. If you pay by card, you will receive a receipt once we have registered your payment. We do not send confirmation of payments made by bank transfer, but you are always welcome to contact us if you would like to check that your payment has been received and everything is in order.

If we do not receive your payment on time, we will send you a reminder. We will not cancel your trip before we have been in contact with you.

When you reach step 4 of the booking process, you will find a message field where you can add any special requests for your trip. These may include information about dietary preferences, allergies, bringing a dog on the trip or similar requirements.

Breakfast is included in the price of all our trips. Some trips include additional meals, while others offer the option of adding half board when you book.

You can see exactly which meals are included in the price in the list of included services on the trip page. Remember to mention any dietary preferences or allergies in the message field during step 4.

The available transfer options vary from trip to trip. On some trips, you can add transfers to and from the airport, while on others, you can add a transfer back to the first hotel after the trip. If transfers are available for this trip, the options will be shown at this stage of the booking form.

Transfer from the airport to the first hotel
If you select this transfer, a driver will meet you at the airport holding a sign with your name on it. You will then be driven to the first hotel.

Transfer from the last hotel to the airport
If you select this transfer, we will determine your pick-up time based on your flight details. We always make sure that you arrive at the airport at least two hours before your flight departs.

Transfer back to the first hotel after the trip
If you select this transfer, you will be driven back to the first hotel after the trip. The transfer time varies from trip to trip, but it often takes place at around 8 or 9 in the morning. On some trips, it takes place in the afternoon.

Transfers can often be arranged at short notice. If you are unsure whether you would like a transfer, you can wait and add it later.

We work with several different hotels in most of the towns and cities included in the trip. Under each day of the itinerary, you can see examples of the hotels we most frequently use.

If the listed hotels are unavailable on your travel dates, we will book alternative hotels of a similar standard.

It is almost always possible to book extra nights before and after your trip. On most trips with daily arrivals, you can also add extra nights in the towns and cities along the way.

If you would like extra nights in a location that cannot be selected in the booking system, please mention it in the message field during the next step.

You can enter your discount code later in the booking process, in step 5.

On some trips, you can choose digital documents instead of printed documents. This simply means that the trip’s roadbook, including route descriptions and practical information, will be available digitally in our app.

You will still receive printed vouchers, luggage tags and everything else you need for the trip. These materials will be ready for you in the welcome pack you receive at the first hotel.

As soon as you have completed your booking, we begin confirming all elements of your trip with our local partners. This process usually takes 5–8 working days. As soon as everything is in place, we will send you a confirmation by email.

Once you receive the confirmation, everything has been booked and you can start looking forward to your trip.

In the unlikely event that we experience difficulties confirming the trip as requested, we will contact you with suggestions for alternative arrangements.

When we confirm your trip, we will send you an email with the invoice attached. You will then have seven days to pay a deposit of 20% of the total price. The remaining balance must be paid no later than two months before departure. If there are fewer than two months until departure, the full price must be paid immediately.

Please note that we do not send automatic reminders before the payment deadline. If you pay by card, you will receive a receipt once we have registered your payment. We do not send confirmation of payments made by bank transfer, but you are always welcome to contact us if you would like to check that your payment has been received and everything is in order.

If we do not receive your payment on time, we will send you a reminder. We will not cancel your trip before we have been in contact with you.

You can enter your discount code later in the booking process, in step 5.

It is possible to make changes to your booking after it has been confirmed. Please note that we charge an amendment fee of EUR 25 per change and EUR 50 for changes to the travel dates. Travel dates can only be changed if possible and provided there are more than 35 days until departure.

As soon as you have completed your booking, we begin confirming all elements of your trip with our local partners. This process usually takes 5–8 working days. As soon as everything is in place, we will send you a confirmation by email.

Once you receive the confirmation, everything has been booked and you can start looking forward to your trip.

In the unlikely event that we experience difficulties confirming the trip as requested, we will contact you with suggestions for alternative arrangements.

When we confirm your trip, we will send you an email with the invoice attached. You will then have seven days to pay a deposit of 20% of the total price. The remaining balance must be paid no later than two months before departure. If there are fewer than two months until departure, the full price must be paid immediately.

Please note that we do not send automatic reminders before the payment deadline. If you pay by card, you will receive a receipt once we have registered your payment. We do not send confirmation of payments made by bank transfer, but you are always welcome to contact us if you would like to check that your payment has been received and everything is in order.

If we do not receive your payment on time, we will send you a reminder. We will not cancel your trip before we have been in contact with you.

You can enter your discount code later in the booking process, in step 5.

It is possible to make changes to your booking after it has been confirmed. Please note that we charge an amendment fee of EUR 25 per change and EUR 50 for changes to the travel dates. Travel dates can only be changed if possible and provided there are more than 35 days until departure.

When you book a holiday, we begin arranging all the elements of your trip. Once we confirm the trip and send you an invoice, everything is in place and your booking becomes binding. Until the trip has been finally confirmed by us, you may cancel your booking at any time.

As soon as you have completed your booking, we begin confirming all elements of your trip with our local partners. This process usually takes 5–8 working days. As soon as everything is in place, we will send you a confirmation by email.

Once you receive the confirmation, everything has been booked and you can start looking forward to your trip.

In the unlikely event that we experience difficulties confirming the trip as requested, we will contact you with suggestions for alternative arrangements.

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Gray hiking boots on crossed legs resting in alpine meadow with yellow wildflowers, dramatic Dolomites mountain peaks in background.
You now receive special conditions when you book a trip.